King Soopers
King Soopers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
King Soopers has a 2.5 star rating from 96 customer reviews and consumers are mostly dissatisfied; many King Soopers reviews highlight recurring service and product quality problems.
Positive Feedback
Customers appreciate the store location, convenience, and diversity of products, and note a medium price level.
Negative Feedback / Risk Areas
- Frequent complaints about rude staff and poor customer service.
- Problems with the app, digital coupons, website, and online pickup or delivery.
- Reports of expired or spoiled products and inconsistent pricing at checkout.
- Delays or issues with refunds, billing, and unsubscribing from services.
Key Takeaways for Future Customers
- Check expiration dates and verify receipts and discounts at checkout.
- Be prepared for potential delays with delivery/pickup and refunds.
- If you rely on digital deals or subscriptions, expect possible app or website issues and contact customer service early.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
King Soopers has a 2.5 star rating from 96 customer reviews and consumers are mostly dissatisfied; many King Soopers reviews highlight recurring service and product quality problems.
Positive Feedback
Customers appreciate the store location, convenience, and diversity of products, and note a medium price level.
Negative Feedback / Risk Areas
- Frequent complaints about rude staff and poor customer service.
- Problems with the app, digital coupons, website, and online pickup or delivery.
- Reports of expired or spoiled products and inconsistent pricing at checkout.
- Delays or issues with refunds, billing, and unsubscribing from services.
Key Takeaways for Future Customers
- Check expiration dates and verify receipts and discounts at checkout.
- Be prepared for potential delays with delivery/pickup and refunds.
- If you rely on digital deals or subscriptions, expect possible app or website issues and contact customer service early.
Media from reviews
Denver, Colorado
I have a pick up order
I never filed a complaint and am trying to unsubscribe from this, but cannot find the option to unsubscribe.
Fort Collins, Colorado
Poor customer service
Im tired of rude King Soopers employees. Its been that way for quite some time now.
Not only are you not courteous when coming down the aisle (I always have to move to the side) you dont even look up to say excuse me. Its so maddening.
Groceries have gotten so expensive, you have to bag your own food, bring your own bags, and now deal with an employee hovering making sure you dont steal in the do it yourself line. Just staring at you like youre a criminal. Not even a hi, how are you.
WOW! So disappointing. I have been shopping with king soopers for decades.
Shame on you! I will be changing stores.
Littleton, Colorado
Expired products being sold. Why is it no one knows how to do their job anymore. Get it together please.
5lb of hamburger expired by 3 days.
Prices are to high and now expired products being sold. Come people do a better job.
User's recommendation: Check the experation dates before purchasing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpoiled a rotten food
Why do king Soopers sell BAD MEAT , BREAD ETC. I usually shop @walmart I decided to shop KS so I gave it a try well that why I didn't shop at KS I also work as a Human resources manager and walking around the store and notice that all employees are not happy WHY ? it starts at the top
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Verified Reviewer |
Yeovil, England
Digital Coupons not working
Twice in as many weeks, I have tried to get the digital coupons to scan using the app on my phone. 4 out of 5 of them came up with an error.
I had checked if my app was updated and it was.
The second week, the cashier did take off some money for the digital and regular coupon that didn't work.
What happened to just giving a good prices on certain items every week.
Customers should not have to spend time trying to clip coupons or scanning the digital coupons on the shelf.
This is a known problem with their app but it is getting worse not better. Kroger owns hundreds of stores in several states so they should have a decent sized team creating their app and fixing it.
- Product selection
- Poor running app
Preferred solution: Price reduction
User's recommendation: Shop at Safeway or make sure that your receipt shows the discounts offered.
Parker, Colorado
My wife have a problem with one of the people on strike on Peoria Street very very unhappy
I explained several times what happened I told you. People picketing outside told my wife to go to somewhere else to shop kind of blocked the door that's not acceptable
Longmont, Colorado
Called twice and neither person was able to answer my question
Call center is not trained to provide service or answer questions about the King Soopers website! Website is not user friendly!
The management is awful there is someone named Caitlin Fink who works their and she was the meanest person I have ever met. She was always yelling at me and only me.
She would always give me a death glare. I would try talking to her nicely and she would just ignore me, glare at me, or snap at me. She would tell me to go do the carts and yell at me to do them again this happened toward me and only me. I would have to ask for breaks multiple times.
I would ask to go on a bathroom break but then they would immediately call back me seconds after I just told them, again only me on the loud speaker. Someone needed help with the disability cart and I said I don't know how to ride one to help the lady and Catlin screamed at me, again in front of the customer. I walked up to Catlin when she was having a conversation with someone didn't say anything, slammed her fist on the counter screamed "WHAT!!" I DIDN'T SAY ANYTHING!! and in front of the customer.
She caused a hostile work environment and it is causing me so much pain years later that I am still trying to process. I have edited this post multiple times and complained to cooperate years later. My only regret is not getting a employment lawyer involved and suing. It felt like multiple managers ganged up on me and other employees were annoyed at me.
I was a tween. If the managers don't like you they will make it ***
Replying to
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Verified ReviewerLack of Cutomer Service
I went into the store that I have been shopping at for over 25 years, I bought 4, six packs of Pepsi that was advertised on the display. when I checked out I was charges $5.99 each.
I asked to cashier to help with the discount. She said that I would have to have an app on my phone for the discount. I told I didnt ant another app. She said I can't help you then.
I asked to return the items. She said I would have to go to customer service. After waiting 15 minutes because of lack of help in the dept. I explained to the lady what my issues was and that I wanted to return the item that also included 1 12 pack of beer.
She said she couldn't take the beer back. I told her I haven't left the store yet. She said don't get mad at me. I asked to see a manager.
A gentleman (Carlos)came over and I explained to him my issue. He also informed me that he couldn't return the beer. I said that makes no sense since I haven't left the store. He said don't disrespect me I am trying to help.
I told I felt like I was the one that was getting disrespected.
He then threw my receipt back at me and told me he was done an to go somewhere else. So that is what I intend to do I will never shop at King Soopers grocery or gas station ever again.
User's recommendation: Don't shop there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOn going remodeling.
Bear Valley KS is very bad. Been remodeling the store for several months now.
Either don't have grocery items meat etc. The quality of essentials is poor and over priced.
Seems like every week items have been moved to another location in the store. I feel sorry the staff because they have to deal with customer complaints.
User's recommendation: Go to a different KS or another company.
Denver, Colorado
Vicki and her husband
I have that's very disturbing I have a friend that's black and he kept telling me about a certain store King Soopers so I went to that store oh by the way I'm an attorney got to continue he's black and I'm white and he was telling me about how they fall around the store and if I went to that store with him one day I walked in 5 minutes after he did so I grabbed a Pepsi and some chips candy bar stood in the 15 and last checkout line now what's disturbing I follow my friend which is black and I'm white around that store but as I was following him I was noticing the employees or not happy so that tells me a lot about management it's just funny how I can walk around there with a bag of potato chips a candy bar and a Pepsi walk out and I'll pay for it that is kind of strange don't you think or is it the color of skin you decide
What I find disturbing is this word salad you have attempted to write. It might be a good idea to ask someone who is better with the English language to rewrite this for you.
Aurora, Colorado
New manager was rude about my having my 13lb service dog in the cart. No one in the store ever made an issue until she came here. It is her first day!
I have been going there for 30 years. Not happy.
I understand the rule and did comply, however, she could have been nicer. King Soopers put the wrong person in 139 Parker and Peoria in Aurora.
Sincerely,
John Chipman
303564****
Colorado Springs, Colorado
Poor Customer Service
I needed a price adjustment. Cashier clld over the head clerk, Kyle, who said he was the store mgr, which he is not.
He refused to make the adjustment, an adjustment I was given in the past and told me, "I need a coaching" I asked his name and he forcefully pulled off his name tag, puts it in my face and spells it to me. I know how to spell, Kyle. I asked for the Corporate ph number and he says, I do not have to give that to you!
Kyle is a poor representation of your King Soopers customer service or of King Soopers itself and should be FIRED or at the minimum, coached himself! The worse experience I have had shopping at any of the King Soopers!
User's recommendation: Please make sure to let Corporate know how their employees really treat their Customers
If you go to the actual King Scoopers website, you can click on Contact US and call, email or use chat.i think the employee's attitude is a result of employees being fed up with rude customers.
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Verified ReviewerCan't create account with current email.
Dont know if problem is resolved. The clerk helped on the 15th but couldnt get the problem fixed. I will be trying again soon to get the digital deals clipped so will have to wait and see.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Englewood, Colorado
King Soopers not ringing up sales prices at registers
King Soopers consistently charges incorrect prices based on the bar codes that are scanned at the register. They seem unable to resolve the issue unless you are willing to return to the store with your items which usually also entails waiting in a long line at customer service.
They seem uninterested in correcting any of the mispriced item charges for future custimers.
The incorrect charges are always in King Soopers favor, it seems like they are intentianally overcharging or misleading customers about sales. They should be investigated by the BBB or some other regulatory entity.
- Lots of locations
- Consistently mischarge customers and dont care
Preferred solution: Full refund
User's recommendation: Don't count on sale prices being accurate. Shop someplace else if you have other options.
Denver, Colorado
Wrote a glowing review. I attempted to enter my id number for fuel. I entered it wrong on first attempt. I entered it correctly on the next two and it was not accepted. Called customer service and you
Your auto service could not help me. Transfered and was on hold 15 minutes and gave up.
Customer service?? I shop at kings to pretend I'm saving a few bucks at the pump
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Verified ReviewerTerrible and confusing services
So the KS pharmacy off of 64th and Sheridan are extremely rude always have been, but I'm over it now. I have been going to this location for over 10 years and the pharmacy staff are very rude, for starters they will straight up hang up on u, no talking just "click", not to mention the app is no help.
User's recommendation: Stay away if u can if you must go beware
About
, , , ,
King Soopers is a division of The Kroger Co. It is a chain of supermarkets which offers a variety of goods and products ranging from food to washing detergents. The sores feature a number of its own brands including Private Selection, Private Selection Organics, Naturally Preferred Kroger Brands, Active Lifestyle, Comforts Brand, Kroger Value, Mirra and Fresh Selection. The mailing address of the company is P.O. Box 5567Denver, CO 80217The King Soopers customer service department is available at 877 415-4647. Store location addresses are available on the web site of the company.
King Soopers is ranked 68 out of 1908 in Food Stores category
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They won’t miss you. The store you are dreaming about doesn’t exist.
Go ahead and change stores, but you will find that every store that has self-service checkout has an employee standing, watching and assisting. More and more stores insist on customers bringing in their own reusable bags or purchasing ones.
This is an effort to cut down on plastic waste. More and more store have customers bag their own groceries. This allows the store to save on payroll by avoiding the hiring of baggers and this in turn can lead to lower grocery prices. The employees at the grocery store have no control over prices and pay the same amount you do.
Stay away from Europe. They have been providing their own bags and bagging their own groceries for years.
" for decades." Absolutely no one cares about what an old person has been doing. If this store isn't your cup of tea, time to move onto to somewhere else or just shut it.