King Soopers

Twice in as many weeks, I have tried to get the digital coupons to scan using the app on my phone. 4 out of 5 of them came up with an error.

I had checked if my app was updated and it was.

The second week, the cashier did take off some money for the digital and regular coupon that didn't work.

What happened to just giving a good prices on certain items every week.

Customers should not have to spend time trying to clip coupons or scanning the digital coupons on the shelf.

This is a known problem with their app but it is getting worse not better. Kroger owns hundreds of stores in several states so they should have a decent sized team creating their app and fixing it.

I have that's very disturbing I have a friend that's black and he kept telling me about a certain store King Soopers so I went to that store oh by the way I'm an attorney got to continue he's black and I'm white and he was telling me about how they fall around the store and if I went to that store with him one day I walked in 5 minutes after he did so I grabbed a Pepsi and some chips candy bar stood in the 15 and last checkout line now what's disturbing I follow my friend which is black and I'm white around that store but as I was following him I was noticing the employees or not happy so that tells me a lot about management it's just funny how I can walk around there with a bag of potato chips a candy bar and a Pepsi walk out and I'll pay for it that is kind of strange don't you think or is it the color of skin you decide

I went into the store that I have been shopping at for over 25 years, I bought 4, six packs of Pepsi that was advertised on the display. when I checked out I was charges $5.99 each.

I asked to cashier to help with the discount. She said that I would have to have an app on my phone for the discount. I told I didnt ant another app. She said I can't help you then.

I asked to return the items. She said I would have to go to customer service. After waiting 15 minutes because of lack of help in the dept. I explained to the lady what my issues was and that I wanted to return the item that also included 1 12 pack of beer.

She said she couldn't take the beer back. I told her I haven't left the store yet. She said don't get mad at me. I asked to see a manager.

A gentleman (Carlos)came over and I explained to him my issue. He also informed me that he couldn't return the beer. I said that makes no sense since I haven't left the store. He said don't disrespect me I am trying to help.

I told I felt like I was the one that was getting disrespected.

He then threw my receipt back at me and told me he was done an to go somewhere else. So that is what I intend to do I will never shop at King Soopers grocery or gas station ever again.

I needed a price adjustment. Cashier clld over the head clerk, Kyle, who said he was the store mgr, which he is not.

He refused to make the adjustment, an adjustment I was given in the past and told me, "I need a coaching" I asked his name and he forcefully pulled off his name tag, puts it in my face and spells it to me. I know how to spell, Kyle. I asked for the Corporate ph number and he says, I do not have to give that to you!

Kyle is a poor representation of your King Soopers customer service or of King Soopers itself and should be FIRED or at the minimum, coached himself! The worse experience I have had shopping at any of the King Soopers!

I went into King Soopers tonight for some groceries. I wanted a 12 pack of beer to cook with.

I showed the clerk my ID when checking out which showed I am well into middle age. She demanded to also see my husband's ID. He is clearly middle age too but he forgot his ID at home so she refused to sell the beer to us because she said store policy requires all adults to show ID in a party, not just the person purchasing alcohol.

She also pointed my face out to all of the other employees at the registers to make sure I couldn't come back and buy any beer without my husband. The only explanation I can think of us she was completely petty and on some power trip.