Anonymous
map-marker Colorado Springs, Colorado

Horrible pharmacy policies

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king soopers pharmacy will not honor your Dr. perscription.

My dr. wanted my medication filled on a certain date and it would be covered by my insurance. They refused to fill it till the following day because of a 30 day policy from perscription to perscription fill. However, My dr.

wrote the perscription the way he did for a reason and If they can't honor a Dr. request to fill a perscription on a certain date because of their store policy they will not have my business anymore. I have had this same prescription filled there several times and each time I had it filled they made me feel less than human because of the prescription prescribed. They refused to fill it once because it was on a Friday and they have a policy that they will not fill this particular prescription without calling the Dr.

well the Dr's office is closed on Fridays so they would not fill it. They know that I have had this prescription filled in the past and filled it previously. Their policies are rude and degrading to people who need these types of medications. I will be sure to let my Dr.

know how they have treated me so that he can let his other patients know that they can not count on King soopers to fill the prescription as prescribed and directed by the Dr. Colorado Springs

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Cons:
  • Very poor customer service
Reason of review:
Poor customer service

Preferred solution: stop treating your customers like criminals because of the medications they use

Anonymous
map-marker Morrison, Colorado

King Soopers Staff Review

The KS Store at Wadsworth and Chatfield now rates an F. New manager Jim is not doing a good job. The store is dirty, empty shelves on lots of occasions and unfriendly. I have shopped regularly at that store since it opened. Now I am looking for a new store. We miss Eric. He worked so hard making a wonderful store for customers. Deanna Dahl. 303/880-****
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Reason of review:
Poor customer service
Anonymous
map-marker Broomfield, Colorado

Terrible customer service

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Horrible customer service. Numerous occasions we have come to the check out lines with very full shopping carts and not gotten bagging help. Last night with a large order, my wife picked a check out line staffed by a bagger. When she got up to the cashier, the bagger moved to a cashier that had a Customer with a much smaller order. My wife ended up having to bag almost 20 bags of groceries. She complained to the cashier and her attitude was "Do you want to speak to the manager?" Like the cashier cannot request customer assistance? We have complained numerous times to Kroger/King Soupers corporate offices. We get lip service about improving customer service but it does not change. You get better service at Walmart, honestly.
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Cons:
  • Customer service
  • Service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

The truth is that all of the King Sooper store's are having difficulty staffing their store's do to the corporate greed that has taken our working class hostage, your wife is not the only frustrated participant in this lack of service, the employees are feeling a grate deal of frustration, morale problems, extreme exhaustion due to mandatory overtime, lack of help in all department's, low pay to all new hire's, the list goes on. The work is not easy and the hours are brutal!

The management puts the courtesy clerks in the check stands so there are no sacker's, this puts a huge strain on the checkers and the customer, not to mention the other departments. look up in front of the check stands and notice the box with the 3 circles, that comes from corporate, that dictates how many check stands have to be open at any given time, a computer is running the front end!

The management team has to follow that number in the circle or corporate comes down on them, very stressful. Our union are in negotiations with Kroger at this time and hopefully they will be fair to the people that make the huge profits happen for them, that would be the customer and the employee.

Anonymous
map-marker Colorado Springs, Colorado

King Soopers Meat Department Review from Colorado Springs, Colorado

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i will no longer shop at king soopers because they do not treat the wonderful people they have with respect. I witnessed a meat mgr. degrading one of his female meatcutters for taking time to answer my questions saying she was not working or holding a box while talking to me. Store management is a joke as they talk down to employees in front of customers. horrible treatment of workers . .I go to costco now as they respect their workers
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Reason of review:
Poor customer service
Kateria Xjh
map-marker Colorado Springs, Colorado

King Soopers Checkout Review from Colorado Springs, Colorado

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I went in with my grandpa to buy groceries and liquor for a party we had and the guy, named Bud on his nametag (army veteran as well) did not want to sell it to my grandpa since I was there for the transaction. My grandpa paid for it, and the cashier ended up voiding the liquor. I can in with my dad 5 minutes later, and they did not want to sell it to my dad for the same reason. I view this as a kind of discrimination, since we are Latinos. But the cashier went and told the manager and she did the same thing. They lost a regular customer for sure. This King Soopers is on 2910 S Academy Blvd Colorado Springs, CO 80916
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Reason of review:
Poor customer service
1 comment
Guest

People please understand If you are under age it doesn’t matter if you are with an adult If you are paying it is against the law to sell it to you The store, you, corporations all can face fines.. if not worse Race doesn’t play into it..

Anonymous
map-marker Colorado Springs, Colorado

Love the service, Love the people @ Austin Bluffs

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Because I work in the same shopping center, I'm in Austin Bluff's King Soopers all the time. Like.. 5 out of 7 days a week "all the time." The people there have ALWAYS been extremely courteous and polite to me. It's genuinely pretty hard to choose from the awesome crew I've met over the years, but Autumn is my favorite attendant and has been since I met her back almost a year ago. She's so good for the store I have to pay attention to my monthly checking account balance just to make sure I'm not going bankrupt from near daily purchases. Love this store and will continue to shop here. I'm a pissed consumer because these folks have not gotten the recognition they deserve. There's enough clowns out here that will complain just to complain. Not enough people go out of their way to report good service. That's why I left this message.
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Pros:
  • People
Reason of review:
Good customer service
1 comment
Guest

I'm glad you had a good experience at that King soopers. Form my experience it is not common for this chain.

Maybe that store should train the rest. Thanks for your review

Anonymous
map-marker Denver, Colorado

Other Product Review

Never have I written a bad review but king soopers in Edgewater, CO was so terrible I don't think I will ever shop at a king soopers again. Don't shop there if you can avoid it!
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Anonymous
map-marker Commerce City, Colorado

Produce Problem

Bought fresh basil today, got home and it had brown spots all over it. The other day bought a lemon, got home used it and half of it was bad. Bought tenderloin in the case. Had trouble cooking it on the grill. Bad stuff. I have been shopping at the King Soopers in Greenwood Village for a long time. Quality has gone way down hill. I have been going to different store now to buy my groceries. Half the time you can't find a product that isn't the company name. I don't have the time to take back things that are bad. So I throw them away. What a waste!
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Reason of review:
Bad quality
Anonymous
map-marker Colleyville, Texas

Review about King Soopers Staff from Colleyville, Texas

As a Turk driver trying to deliver at 51st street I realize they are always behind receiving..this cost me money..they don't want it if early and can't get it off when you wait..This place needs a complete overhaul from management on down to security guards
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Reason of review:
Problem with delivery
Anonymous
map-marker Louisville, Colorado

Drivers License required for cigarettes when over 60

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They told me a drivers license and I did not have it with me and was not going to go all the way back to the car after I had spinal surgery to get my purse. While my husband went back (were in our 60's) they said a birthdate could be used which I am sure is registered on our KS card. Aly some 50+ store clerk was the first cashier and his second buddy cashier backed him up while I went to another line to check this policy with another clerk. Also Aly had his light on while away helping his friend cashier bag while not busy for a very young female while engaging in conversation. It seemed that he was not interested in cashiering for someone older than him or maybe he disapproved of the sales of cgrts altogether. This was in Louisville that has a much more efficient and courteous day crowd of employees. Next time I go at 9pm I will find another location like across from Walmarts or maybe I'll just start shopping there or somewhere else. Louisville store is a dump at night anyway.
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Reason of review:
Poor customer service
1 comment
Guest

Awww

Anonymous
map-marker Lafayette, Colorado

Fuel Stores

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Can't use fuel points to fill both cars and gas cans on the same transactions...meaning, you can't get the full benefits of the fuel program. What's the point of telling people you can use the discount on "up to 35 gal" of gas when the little *** behind the counter turns off your pump when you try to fill up more than one car? Asked to see the policy in writing, and, of course, they can't provide it. False advertisement. Poor program. Poor management. All excuses, no action and there is no way in *** I'll be back to any of their stores.
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Loss:
$10
Reason of review:
Disceptive advertising
Marayah Eop

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Verified Reviewer
| map-marker Phoenix, Arizona

King Soopers - Bakery Department Review from Phoenix, Arizona

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Had some bad items talked to head clerk adam.he told me to come in they would replace item.came back bakery clerk actually turned away didnt even acknowledge me. Went to customer service told her i had talked to adam. Her response she didnt know what to do. Was pissed called talked to kelly. Was supposrd to be a head clerk but didnt know what to say!!! Really how does this store stay open wih rude *** people running it? I have not and will not shop here again until i am reimbursed for bad items . so you know i did hsve my receipt and bad items. I really feel for your good employees that have to deal with these jerks
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Reason of review:
Poor customer service
Anonymous
map-marker Arvada, Colorado

Poor management/old product

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Had to wait for 15-20 min. to get lottery ticket cashed in. One employee working, answering phone, trying to help customers, running to stock bags, while mgr. out moving product from one table to another. As far as product... Always stale and old. never last more then couple day. EXCEPT DEFEAT AND LET ANOTHER STORE MOVE IN SO CUSTOMERS CAN HAVE GOOD SERVICE, OR HAVE SOMEONE COME OUT AND FIX THE PROBLEMS..JUST LIKE THIS COMPLAINT FORM ON THE COMPUTER NEEDIND 100 WORDS WILL HERE IS THE WORD AS MANY TIMES AS I NEED TO GET THIS SENT OFF TO YOU ...........WORD WORD WORD WORD WORD
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Loss:
$100
Pros:
  • Alot of checkers that work there
Cons:
  • Product
  • Service
  • Manager scott
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Denver, Colorado

Greenvalley ranch king soopers

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I went in for donuts one morning and witnessed the store manager scott berating and yelling at the coke girl in front of everyone and using inapproprate language. It was very disturbing even if the poor girl was not doing her job, she didnt deserve the belittling tirate she was being subject to.

I left not wanting to shop in this store ever again. How does a person like that get to a store manager position?

Very sad that a manager thinks so much of himself that he treats people so abusively. Ill go to another store.i wish they would change managers there because its so close to my house walmart here i come.

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Cons:
  • Management team
  • Manager scott
Reason of review:
Poor customer service
2 comments
Guest

What happened between the manager and employee isn't any of your business. i also bet the manager wasn't actually yelling, he might have been loud or else you were just plain EAVESDROPPING.

Guest
reply icon Replying to comment of Guest-971418

No used to work for Scott. He was yelling.

He thinks he is God of that store. It's probably him who made the above commitment.

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Anonymous
map-marker Aurora, Colorado

Website Review

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Unhappy with King Soopers Home shop its not user friendly!!!! Contacted them and they justvsat there like a bump on a log listened did not apologize or anything. Made me feel unlike big businesses do not care!!!!
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Reason of review:
Poor customer service
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